Refund policy

Last Updated: April 5, 2025

Thank you for shopping with EatCogni Ltd. We want you to be fully satisfied with your purchase. If for any reason you are not, we’re here to help.

1. 30-Day Return Policy

You have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging.

  • A receipt or proof of purchase is required.

To start a return, contact us at support@eatcogni.com. Once your return is approved, we’ll provide:

  • A return shipping label

  • Instructions on how and where to send your package

Note: Items sent back without prior return authorization will not be accepted.

2. Return Address

Returns must be shipped to the following address:

Cogni Nootropia Ltd

Whiteknights Road

Reading

RG6 7BY

(Please ensure you confirm your return with us before shipping.)

3. Damages and Issues

Please inspect your order upon arrival. If your item is:

  • Defective

  • Damaged

  • Incorrect

Contact us immediately so we can evaluate the issue and make it right.

4. Exceptions / Non-Returnable Items

Some items are non-returnable, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

  • Sale items

  • Gift cards

If you're unsure whether your item qualifies, feel free to contact us before purchasing.

5. Exchanges

To exchange an item:

  1. Return the original item as described above.

  2. Once your return is accepted, place a new order for the desired item.

This ensures the fastest turnaround and availability.

6. EU 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your purchase within 14 days, for any reason and without justification.

The item must be:

  • In original condition, unused, with tags and original packaging

  • Accompanied by proof of purchase

This right is in addition to our standard 30-day return policy.

7. Refunds

Once we’ve received and inspected your return, you will be notified of the approval or rejection of your refund.

If approved:

  • A refund will be issued to your original payment method within 10 business days.

  • Please allow additional time for your bank or credit card company to process and post the refund.

If it has been more than 15 business days since your return was approved and you haven’t received your refund, contact us at support@eatcogni.com.